Privacy Policy | Consultame

1. Data We Collect

When you interact with our services, contact forms or advertising campaigns, we may collect the following personal data:

• Full name
• Personal and/or corporate email address
• Phone number
• Company name
• Job title or role
• IP address and browsing data (cookies, device, approximate location)
• Any other information you provide voluntarily

2. Purpose of Processing

We use your personal data exclusively for the following purposes:

• Respond to your inquiries and contact requests
• Send you quotes and proposals for requested services
• Manage the business relationship and delivery of contracted services
• Send you relevant communications about our services (only with your consent)
• Improve the browsing experience on our website
• Comply with applicable legal and regulatory obligations

3. Protection of Your Data

We implement technical and organizational security measures aligned with the CIS (Center for Internet Security) controls to protect your personal data against unauthorized access, loss, alteration or destruction. These measures include:

• SSL/TLS encryption on all communications
• Secure storage on cloud infrastructure with corporate-grade standards
• Strict role-based access control
• Continuous 24/7 security monitoring
• Periodic data backup with defined retention policies

4. Your Rights

In accordance with Law 19.628 on the Protection of Private Life and Law 21.719 on the Protection of Personal Data of Chile, you have the right to:

• Access: Request information about the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Cancellation: Request the deletion of your data when it is no longer necessary
• Objection: Object to the processing of your data for specific purposes
• Portability: Request a copy of your data in a structured format

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a maximum of 15 business days.

5. Data Sharing

We do not sell, rent or share your personal data with third parties for marketing purposes. We only share information in the following cases:

• With service providers that assist us in operations (hosting, email, CRM), under confidentiality agreements
• When required by law, court order or competent authority
• With your prior explicit consent

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic and personalize content. The cookies we use include:

• Essential cookies: Necessary for the basic functioning of the site
• Analytics cookies: Allow us to understand how you interact with the site (Google Analytics)
• Marketing cookies: Used to measure the effectiveness of our advertising campaigns (Google Ads)

You can manage your cookie preferences from your browser settings at any time.

7. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal obligations. Once the purpose has been fulfilled, your data will be securely deleted from our systems.

8. Modifications to this Policy

We reserve the right to update this privacy policy at any time. Any change will be published on this same page with the corresponding update date. We recommend reviewing this policy periodically.